Account Manager

Job Description:

• Build trusted-advisor relationships with CPG clients and agency partners
• Work with Sales to understand advertiser business objectives and develop long-term growth strategies on Instacart
• Analyze campaign data and marketplace insights to recommend investment and optimization approaches
• Manage gap-to-goal across multiple business units
• Drive advertiser growth through optimization and upsell recommendations across Instacart advertising products
• Explain advertising products, build persuasive narratives, and handle objections with multiple stakeholders
• Own the vision and content for recurring client conversations and quarterly business reviews
• Resolve campaign and partner issues with limited guidance
• Provide specific advertiser feedback to internal teams to shape product enhancements and process improvements
• Share best practices across category and Advertiser Success teams and lead capability-strengthening projects

Requirements:

• Bachelor's degree in business, advertising, commerce, digital marketing, or a related field, or equivalent practical experience
• 4+ years of experience in account management, digital advertising, paid media, ad operations, ecommerce, client services, or a related field
• Experience building and maintaining strong client relationships in an external-facing role
• Experience analyzing campaign or business performance data and turning findings into clear recommendations and client-facing narratives
• Proficiency with Microsoft Excel and Google Workspace (Gmail, Docs, Sheets, and Slides)
• Ability to manage multiple priorities independently and deliver high-quality work in a fast-paced, changing environment
• Strong written and verbal communication skills, including presenting confidently to advertisers, agencies, and internal stakeholders
• Preferred: Experience with Salesforce and Tableau; familiarity with Mode
• Preferred: Knowledge of paid search, display advertising, ad serving, consumer packaged goods, or ecommerce; full-funnel media strategy and campaign optimization experience
• Preferred: Experience managing business reviews, quota-related planning, upsell opportunities, or growth strategies across multiple business units
• Preferred: Attention to detail, organization, creative problem solving, and influencing product or operational improvements

Benefits:

• Sales Incentive Plan with cash variable incentive target based on individual sales performance
• New hire equity grant
• Annual refresh equity grants
• Flexible work location through Instacart's Flex First approach, including home, office, or coffee shop
• Regular in-person events
• Market-competitive compensation and benefits