Account Manager

DoiT International · via Happy Techies

🌎 Remote ⌛ Posted 3 days ago

Own a scaled portfolio primarily in the SMB and mid-market segments using Salesforce to maintain customer context, stakeholders, priorities, risks, opportunities, renewals, and next steps
Use data to prioritize engagement across the portfolio, focusing on high-potential and at-risk accounts
Build multi-threaded relationships and understand customers’ business priorities, cloud footprint, FinOps maturity, and desired outcomes
Drive retention and renewal outcomes by identifying risk, coordinating mitigation plans, and leading commercial conversations
Identify, qualify, and manage expansion pipeline across workloads, migrations, cost optimization, managed commitments, products, and services
Maintain accurate opportunity stages and forecasts
Partner with Sales, CSMs, FDEs, DoiT specialists, and cloud-provider teams on account plans, funding, deal registration, and execution
Run customer cadences including account and FinOps reviews, product demonstrations, commitment planning, security and AI discussions, onboarding, and escalation reviews
Coordinate escalations and drive accountability through resolution
Use customer data, dashboards, CRM workflows, and AI or automation tools to improve portfolio coverage
Capture and share customer feedback, product requests, and market insights with Product, Engineering, Marketing, and Sales
Maintain account reviews and plans for priority and high-potential customers, tracking outcomes, engagement, spend trends, risks, renewal timing, and growth plans

2+ years of experience in an Account Management/Customer Success/Customer Engineering role
3+ years of experience in a technology company
Strong verbal/written communication skills in English
Strong technical skills enabling productive engagement with technical teams
Ability to build influential relationships
Strong operational and administration skills
Analytical and detail-oriented
Ability to move between big-picture and detailed work
Desire to grow within the organization and continuously broaden skill sets
Experience with AWS, GCP, or other major public clouds (bonus)
Experience with FinOps, cloud cost optimization, cloud operations, Kubernetes, AI, data platforms, or related cloud technologies (bonus)
AWS Cloud Practitioner or Google Cloud Digital Leader certification (bonus)

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