Account Manager

Job Description:

• Support the growth and retention of an assigned portfolio of clients
• Build and maintain strong client relationships by understanding customer needs, providing ongoing support, and ensuring high satisfaction
• Develop and execute strategic account plans to drive revenue growth through upselling, renewals, and expansion opportunities
• Proactively identify retention risks and address customer dissatisfaction
• Serve as the primary point of contact for client inquiries, issue resolution, and ongoing value delivery
• Use data and insights to reinforce product value and overcome objections
• Partner with Marketing, Product, and Customer Care teams to meet client needs and improve outcomes
• Advocate for clients internally and communicate feedback to enhance the customer experience
• Provide product training and guidance, including demos, onboarding support, and best practices
• Achieve performance metrics related to retention, renewals, upsell, and engagement
• Maintain accurate and timely documentation of client interactions in CRM systems
• Continuously build knowledge of products, industry trends, and best practices
• Report directly to the Director, Regional Sales

Requirements:

• Candidates must be located in the Eastern or Central Time Zones of the United States
• Willingness to travel as needed for face-to-face meetings with accounts
• Bachelor's degree in a related field and/or equivalent education and work experience
• 2+ years of professional experience in account management, customer-facing, or related roles
• Strong relationship-building skills with a client-focused mindset
• Ability to identify customer needs and provide thoughtful solutions
• Excellent written and verbal communication skills
• Strong organizational, problem-solving, and time management abilities
• High level of integrity and ownership of outcomes
• Ability to quickly learn and apply SaaS products
• Proficiency with standard business tools (e.g., Word, Excel, PowerPoint)
• Basic understanding of the construction industry or the ability to learn quickly
• Legally authorized to work in the United States and not require current or future employment visa sponsorship
• Successful completion of a background check after a conditional job offer

Benefits:

• Uncapped variable incentive
• Market competitive salary
• Comprehensive benefits
• Uncapped commissions plans or an annual discretionary performance bonus, where applicable
• Remote, home-office based role
• Reasonable accommodation or assistance completing the online application