Account Manager

Altenar is an international IT company founded in 2011, with offices in Malta, Greece, Georgia, the Isle of Man, and Uruguay. We specialize in high-load software development and provide one of the best technology solutions for the iGaming industry worldwide.

Duties and Responsibilities:

• Act as the main point of contact for all client needs and concerns



• Build and maintain strong client relationships to retain existing business and attract new customers



• Monitor account activity to ensure services align with client budgets and expectations



• Collaborate with internal teams to fulfil customer requests efficiently



• Resolve client complaints and proactively improve processes to prevent future issues



• Work closely with the product team to align product updates with client expectations



• Maintain up-to-date knowledge of company products and services to support upselling and cross-selling

Requirements and skills:

• 
  
  Language:
  
  
  
  
  
  • Italian – Proficient (native or near-native level)
  
  
  
  • English – Intermediate level)
  
  
  
  
  
  
  
  



• 
  
  Industry Experience:
  
  
  
  
  
  • Previous experience working with an Italian sports betting company (operating in the regulated Italian market)
  
  
  
  • Familiarity with ADM procedures and compliance (Italian regulatory authority)
  
  
  
  
  
  
  
  



• 
  
  Core Competencies:
  
  
  
  
  
  • Ability to multitask and manage multiple responsibilities effectively
  
  
  
  • Strong organisational skills with keen attention to detail
  
  
  
  • Excellent communication and interpersonal skills
  
  
  
  • Adaptability and strong problem-solving skills
  
  
  
  • Ability to build rapport and collaborate with internal teams and external partners
  
  
  
  
  
  
  
  

Location: Hybrid or St.Julian (Malta)

Department: Account Management and Service Delivery

Minimum Experience: Mid-level