Account Coordinator

Internally known as an Account Coordinator, AHEAD is hiring a Sales Operations Specialist to join our Operations team. The Sales Operations Specialist will independently manage sales operations order execution process for assigned sales accounts. This entails providing high-level and high-touch service and order issue resolution for both cross departmental/internal and external clients through independent work or, at their discretion, accessing collaborative assistance from internal and external support teams when they deem necessary.

Roles and Responsibilities
Accept and book all customer orders to include verifying bookable documents are complete and accurate prior to bookingSchedule, facilitate, and moderate regular and recurring cross-departmental meetings to review order status and escalate to individual internal department managers for issue resolution as follows:

Meet with the warehouse manager and supervisor to analyze warehouse reporting to ensure items are received, picked, packaged, and shipped in a timely fashion and to meet deadlines promised to customersMeet with Manufacturing management to ensure orders are being completed within promised customer deadlinesMeet with Director of Supply Chain to ensure ETAs of open orders are accurate and parts are ordered to fulfill booked ordersCollaborate with Product Engineering department to resolve engineering change request orders as follows:

Analyze customer requests to ensure Engineering has all the information needed to complete requests.Facilitate and mediate timely execution of successful communication between Product Engineers, Account Managers, and external customersPartner with Product Engineers to update sales orders to match any required revisions after receipt of any customer feedbackIdentify customer order process improvement opportunities, report them out to customers, and collaborate with customers to update their external workflows to achieve future error-free order submissionsOwn customer profiles in ERP system to ensure error-proof data integrity prior to push-out to customer-facing Hatch portalPerform other related duties as assigned and required by Customer Service Manager
Qualifications
Ability to become a trusted partner to external clients, resulting in increased revenueAbility to understand/analyze client needs and link them to company offeringsAbility to be a self-starter who can work independently but also understands the value of being an effective team player and collaborative partnerStrong verbal and written communication skillsAbility to easily build rapport at all levels with both internal and external clientsHigh level of attention to detail and exceptional organizational skillsExcellent time management and multi-tasking skillsAbility to adapt and react to quick changesAbility to work independently on projectsAbility to work effectively and efficiently under pressureMinimum of two years’ experience working in a high volume, fast-paced sales environment requiredMinimum of two years’ experience in a sales operation's specialist role required; two years spent with an IT-related/IT manufacturing-related business preferred.