Account Coordinator

Job Description:

• Serve as the single point of contact bridging Finance, Operations, and Client teams at the account level
• Prepare reporting packages for GARs, QBRs, and MBRs
• Assist with variance analysis on revenue, cost, and margin
• Maintain forecasting and budgeting trackers
• Support month-end close and accrual preparation
• Track account profitability and utilization trends
• Prepare, review, and issue sales invoices
• Review and chase project WIP
• Collect outstanding accounts receivable
• Monitor billing deadlines and resolve discrepancies
• Support audits and maintain documentation
• Reconcile timecards and validate timesheets
• Manage expense coding and review employee expense reports
• Track employee absences and report HR metrics
• Support workforce planning initiatives
• Maintain account setup and data quality across systems
• Lead weekly operational syncs with account teams
• Coordinate ordering of branded apparel, PPE, and safety supplies
• Support data integrity across Salesforce and Intacct
• Drive process improvements and standardization
• Manage contract change controls and annual CPI increases
• Record contract expansions and extensions
• Drive early dispute resolution and ensure compliance
• Partner with Tax and Accounting to evaluate service taxability and financial impact
• Track vendor costs, coordinate vendor onboarding and PO creation, and maintain contract documentation
• Track contract expirations and renewals
• Process goods receipts and confirm services
• Drive revenue assurance, cost control, and data-driven decision making
• Ensure a seamless client experience from onboarding through delivery
• Proactively identify risks and resolve issues early
• Lead or support process improvement and automation initiatives across Salesforce, Intacct, UKG, Smartsheet, Power Query, and related tools

Requirements:

• Bachelor's degree in Finance, Accounting, Business Administration, or related field (or equivalent experience)
• 2+ years of experience in account coordination, finance operations, billing, or a similar role
• Strong working knowledge of Microsoft Excel, including pivot tables, lookups, and basic formulas
• Experience with ERP or financial systems such as Intacct, NetSuite, SAP, or similar
• Ability to manage multiple workflows and competing deadlines
• Excellent written and verbal communication skills with a client-facing presence
• Experience in the data center, mission-critical, or technology services industry (preferred)
• Familiarity with Salesforce, UKG, Smartsheet, and Power Query (preferred)
• Exposure to contract administration, vendor management, or audit support (preferred)
• Prior experience supporting QBRs, MBRs, or executive-level reporting (preferred)

Benefits:

• 8 company-paid holidays
• 2 floating holidays
• PTO
• Medical, dental, and vision insurance
• Employee Assistance Program
• Employer-supported 401(k) with immediate 100% vesting
• 3% employer match and a 50% match on the next 2%
• HSA
• Mental health resources
• Gym discounts
• Discounted legal services
• Discounted home and auto insurance
• Pet insurance
• ID theft protection
• Discounted Group Life & AD&D
• Discounted Group Short & Long-term Disability
• Parental leave
• Remote work within the U.S.