Accenture

Role & responsibilities

• Responsible for analyzing and reviewing user profiles, audio, videos, and text-based content
and/or investigating, escalating and/or resolving issues that are reported by users or flagged by
the system.


• Review, classify and/or remove content according to client guidelines, using specific tools and
channels.
• Understand and remain updated on changing client policies and guidelines.


• Investigate, resolve, and relay complex content issues to the broader Trust and Safety team
Serve as an advocate for the user community


• Participate in process improvement initiatives that improve quality and efficiency of work


• Participate in continuous training programs and workgroup discussions for optimal
development in the role


• Engage in conversation around socially sensitive topics with the purpose of keeping our
communities safe.

Requirements

Preferred candidate profile:

• Strong coping, emotional resilience, and stress-management skills


• Excellent comprehension,
communication and (English) Skills.


• Strong attention to detail.


• Deep familiarity and passion for the internet, internet platforms, and internet
culture supported


• Ability to work well individually and as part of a team


• Ability to work in rotations/shifts and non-standard work hours.


• Education criteria - Any graduate (preferably non-tech)


• Salary range – 2.29lac


• Management Level - CL13


• Working Shift - 24/7


• Location: Mumbai only